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Selected senior management & project experiences
|
(2/4)
|
Customer/industry
|
Scope of activities
|
|
Largest Swiss
SAP system house
|
-
Leading management function during the
Implementation of ‘SAP Application Management
Services’
for several international customers
-
Leading management function and overall project
lead during the evaluation and implementation
of a service partner in Asia to assure ‘SAP
Application Management Services’ throughout the
APAC region
-
Establishing measures resulting in a sustainable
increase of the customer satisfaction
|
|
International
insurance company
|
-
Applicable hands-on support to the largest Swiss
telecom provider during the operational
integration of an international outsourcing
project (telecom and networks)
-
Execution of the due diligence incl.
re-negotiations of unclear contract issues
-
Execution of the transition and transformation
phase
-
Development and integration of service operations
incl. ensuring of overall profitability
-
Development and integration of a nationally and
internationally 7x24h 'follow-the-sun‘
service-operations (by integration of national
affiliates in EU, USA, APAC)
-
Development of an internationally acting service
partner network for operations
|
|
Large Swiss ICT Provider /
large Swiss bank
|
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