IT service management

 

 

Conceptual design, organizational / technical introduction of IT service management processes (based on ITIL)

Conceptual design and implementation of SLA management, SLA monitoring methods and tools

Multi-provider service management: definition, negotiations and introduction of complex SLAs

Input of process modules on incident, problem, change, configuration and release management

Introduction of ITIL V2 / V3 processes and migrations to ITIL V3

Conceptual design, customizing and organizational / technical introduction of IT service management tools based on Peregrine Systems and/or ARS Remedy (and more applications)