Knowledge transfer in the fields of

sourcing und service management

 

 

 

Development of ICT service and sourcing strategies

 

Modeling of ICT service and sourcing processes

 

Development of ICT service and sourcing contracts incl. SLAs / OLAs / UCs

 

Development of operational and organizational structures in the service area

 

Development of service delivery and service management structures incl. ITIL

 

Evaluation of ICT and ERP solutions incl. support in implementation

 

Evaluation of providers and service partners incl. support in implementation

 

Support in contractual negotiations with providers and service partners

 

 

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